Your Contract for South Hackney Flower Delivery

South Hackney Flower Delivery: E-Commerce Terms & Conditions

Introduction

Welcome to our Terms & Conditions for online flower delivery in South Hackney. These terms outline your rights and responsibilities when purchasing flowers for delivery via our website. By placing an order with us, you agree to be bound by these Terms & Conditions, which apply to all customers across South Hackney and surrounding areas. Please read them carefully before making a purchase.

Order Process

Our online flower delivery service in South Hackney aims to provide a straightforward and secure ordering process for all customers in the local area and beyond. To place an order, browse our collection, select your desired floral arrangements, add them to your basket, and proceed to checkout. You will be asked to provide accurate recipient and delivery details to ensure your flowers are delivered on time and to the correct location.

Your order is an offer to us to buy the selected product(s). All orders are subject to acceptance, availability, and confirmation by us. Once you complete your purchase, we will send you an electronic confirmation acknowledging receipt of your order. Please note that this acknowledgment is not our acceptance of your order. The contract is formed when we dispatch the goods to you and send you a dispatch confirmation. In the unlikely event we are unable to fulfill your order, we will notify you as soon as possible and refund any amounts already paid.

We recommend double-checking all order details before confirming your purchase, especially the recipient’s name, address, and contact information. We cannot be held responsible for delays or failed deliveries arising from incorrect or incomplete information provided during the order process.

Flower Availability, Substitutions, and Product Images

We strive to ensure all flowers displayed on our website for South Hackney delivery are available. However, due to seasonal variations and external factors, some blooms may occasionally be unavailable. In such cases, we reserve the right to substitute with flowers of equal or greater value and similar appearance, maintaining the spirit and design of your original choice. All substitutions are made at our discretion, and our professional florists take care to uphold quality and aesthetic standards.

Images on our website are for illustration purposes only. Actual floral arrangements may vary slightly due to availability and the unique nature of flowers. By placing an order, you acknowledge this and accept reasonable substitutions where necessary.

Payment Terms

All payments for our South Hackney flower delivery must be made in advance through the secure payment options provided at checkout. We accept commonly used debit and credit cards, as well as offered online payment gateways. Payment is processed immediately upon order placement.

All prices are quoted in British Pounds Sterling (£) and include VAT at the applicable rate unless otherwise stated. Delivery charges are clearly itemised prior to finalising your order. Full payment must be received before any products are dispatched. If your payment is declined or not authorised, we are unable to process your order and reserve the right to cancel it.

Delivery Policy

Our flower delivery service covers all of South Hackney and nearby surrounding areas. Standard delivery times and specific options will be displayed during checkout. While we endeavour to deliver your flowers on the requested date, delivery times are not guaranteed and may be affected by circumstances beyond our control, such as traffic, weather conditions, and peak periods.

You are responsible for ensuring that someone is available at the recipient’s address to accept the delivery. If no one is present, we may attempt to leave the flowers in a safe location or with a neighbour, unless you have specified an alternative arrangement during order. We will always leave a card to notify the recipient of the attempted delivery. Risk in the product passes to you or the recipient upon delivery.

Cancellations and Amendments

You may cancel or amend your order for flower delivery in South Hackney, provided you notify us at least 24 hours before the scheduled delivery date. Cancellations or changes made within 24 hours of the delivery date may not be possible, as your flowers may have already been prepared or dispatched.

To request a cancellation or change, please use the contact form on our website. Upon successful cancellation in line with these Terms, we will process a refund using the same payment method as the original purchase. Refunds may take up to 5 working days to appear in your account, depending on your payment provider.

We reserve the right to cancel your order at any time due to circumstances beyond our control, such as stock unavailability, adverse weather, or difficulties with our supply chain. Should this occur, we will contact you promptly and provide a full refund or offer a suitable alternative.

Returns and Refunds

As flowers are perishable goods, returns are generally not accepted, except where products are found to be damaged or unsatisfactory upon delivery. If you believe your delivered flowers are faulty or not as described, please contact us within 24 hours of delivery with a clear description and photographic evidence of the issue.

Upon review, we may offer a replacement or refund where appropriate, at our discretion. Failure to notify us promptly may affect your right to a remedy. We are unable to accept complaints relating to natural variations in colour, size, or exact bloom shape, as these are inherent to fresh flowers.

Liability and Limitations

We are committed to providing high-quality fresh flowers and reliable delivery throughout South Hackney and surrounding areas. However, our liability in connection with any order placed via our website is strictly limited to the purchase price of the products supplied. We shall not be liable for any indirect or consequential loss, loss of profit, or business interruption, howsoever arising, unless caused by our negligence or breach of statutory duty.

We do not accept liability for any delay or failure to fulfil our obligations arising from events beyond our reasonable control, including but not limited to acts of God, government action, strikes, or severe weather.

Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury resulting from our negligence, fraud, or any other liability which cannot be excluded or limited under English law.

Your Responsibilities

By using our online flower delivery service in South Hackney, you confirm you are over 18 years of age and have legal capacity to enter into contracts. You are responsible for providing accurate, current, and complete information during the order process, including recipient details and payment data. You agree not to use our service for any unlawful or prohibited purpose.

Flowers sent vary naturally in appearance, and you accept that some minor disparities may occur. You also agree to follow any additional care instructions provided for the optimal enjoyment and longevity of your flowers.

Intellectual Property and Website Use

All content, images, product designs, and text on our website are protected by copyright and intellectual property rights. No part of our website, including product images or written descriptions, may be copied, reproduced, or used by third parties without our prior written consent.

You agree not to misuse the website, interfere with its normal operation, attempt to access secure areas without authorisation, or use the website for fraudulent or unlawful purposes.

Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). Information you provide as part of your order is used solely for processing and fulfilling your flower delivery in South Hackney and communicating with you about your order. Further details can be found in our separate Privacy Policy.

Governing Law and Jurisdiction

These Terms & Conditions and any contract between you and us for goods supplied are governed by and construed in accordance with the laws of England and Wales. If any dispute arises in connection with your use of our service or these Terms, it will be subject to the exclusive jurisdiction of the English courts.

General Provisions

If any provision of these Terms is found to be invalid or unenforceable by a court or regulator, the other provisions will continue to apply. We may revise these Terms & Conditions at any time by updating this page; customers are urged to review the Terms regularly to ensure awareness of any changes. Continued use of our website or services after amendments constitutes acceptance of the revised terms.

These Terms and Conditions apply equally to all orders placed for flower delivery in South Hackney and adjoining neighbourhoods. They represent the entire agreement between you and us in relation to the purchase of flowers and supersede any prior communications.

Contact & Customer Care

If you have questions or concerns regarding these E-Commerce Terms & Conditions for online flower delivery in South Hackney, please utilise the contact form on our website. Our team is happy to assist with any aspect of your order or clarify the application of these terms. We are committed to providing a reliable, high-quality flower delivery service to the South Hackney community and surrounding areas.