Flower Returns, Refunds and Complaints Information

Our Fresh Flowers Promise in South Hackney

As a long-standing South Hackney florist, Flower Delivery South Hackney is committed to delivering exceptional flowers and service to our local community. We proudly serve households and businesses in South Hackney and the surrounding areas, ensuring you always receive thoughtfully designed arrangements that radiate freshness and joy. Our policy puts quality and your satisfaction at the centre of everything we do.

Freshness Guarantee & Product Quality

Your order is fulfilled with the freshest blooms available. We guarantee that your flowers will remain vibrant and beautiful for a minimum of five days from delivery, provided they are cared for according to our guidelines. If you believe your flowers do not meet this standard or you are dissatisfied with their freshness upon arrival, please let us know as soon as possible so we can make it right.

Damaged-on-Arrival Policy

We take every possible care to ensure your arrangements arrive in pristine condition. However, in the rare event that your flowers are damaged upon delivery, we will always address the issue promptly. If you notice any wilting, breakage, or other damage when your flowers arrive, notify us on the same day you receive your order. Photos of the damage can help us process your claim more swiftly.

Refund and Replacement Options

Customer satisfaction is paramount at Flower Delivery South Hackney. If your order does not meet our freshness promise or arrives damaged, you are entitled to either a full refund or a replacement arrangement—simply let us know which option you prefer. Replacement flowers will be dispatched as soon as possible on the next available delivery slot. Refunds will be processed back to your original payment method within a standard period, once your claim is verified.

Freshness Window

Our five-day freshness guarantee applies to all flower deliveries within the South Hackney area. To maintain this guarantee, please ensure your flowers are unpacked promptly, stems are trimmed, and they are placed in fresh, clean water out of direct sunlight or heat sources. Care instructions provided with your bouquet are key to maximizing longevity and enjoyment.

How to Submit a Complaint

At Flower Delivery South Hackney, we value your feedback—it is essential to improving our service and exceeding your expectations. If you wish to raise a complaint about your order or the service you received, please contact our team with details of your issue, your order reference, and any supporting information. We investigate all complaints fully and aim to respond within 48 hours. We appreciate the opportunity to resolve your concerns quickly.

Trusted by South Hackney Locals

We are proud to stand as a trusted local florist in South Hackney, dedicated to brightening your homes and businesses with the freshest flowers. Your trust is vital to us, and our returns, refunds, and complaints process reflects our commitment to accountability and consistently high standards. We thank you for choosing us and welcome your feedback at any time.